Answers how-to questions
It replies with the steps, drawn from Lueira's guides and videos, with buttons to open the guide, the video or the screen. It never navigates for you: you press.
Lueira Agents
Lueira's AI that answers, analyses and changes things with your confirmation
Lueira Agent lives in your admin panel. Ask it how to do something, have it analyse sales, orders or VAT, and let it prepare changes that are only applied when you confirm them.
This is an AI and it can make mistakes: check anything important before you act on it.
What is Lueira Agent?
Lueira Agent is the artificial intelligence that you and your team use inside the Lueira admin panel. It answers how-to questions, analyses your business data in plain language and prepares changes that you confirm when they matter. It always acts with the permissions of your role and always identifies itself as an AI.
- It lives in the right-hand side bar of Lueira, next to the help guides and videos.
- There is also a full workspace that fills the whole screen, with your conversation history.
- It works from your browser, on your phone too.
Lueira Assistant, Lueira Agent and WhatsApp Agent: three names, three different things
Lueira Assistant is the name of Lueira's AI across the whole system. Lueira Agent is the panel agent that you and your team talk to. WhatsApp Agent is the agent that serves your customers on WhatsApp. They share the same origin, but each does a different job and is set up separately.
| — | Lueira Assistant | Lueira Agent | WhatsApp Agent |
|---|---|---|---|
| What it is | The name of Lueira's AI across the whole system | The agent in the admin panel | The booking agent for your customers |
| Who uses it | Appears in the history when a change was made by the AI | You and your team | Your customers |
| Where it is | Across Lueira | In the right-hand side bar and in the panel's full workspace | On WhatsApp, on your business number |
| What it does | Leaves a record: “Lueira Assistant (AI), on behalf of your name” | Answers questions, analyses data, imports files and prepares changes that you confirm | Answers questions, checks availability, creates bookings and sends payment links |
Try it: what a conversation with Lueira Agent looks like
Pick a case. It is a scripted simulation with sample data, not a call to a real model, but the cards and texts are the ones you see in the panel.
Everything Lueira Agent does
Twelve concrete things, each with its own guide in the help center.
Checks your setup
If something isn't working, it checks your account, your online store, payments or the order you have open and tells you what is wrong. It is a read-only check.
Analyses your data
Sales, orders, payments, VAT, invoices and customers in plain language, with text and tables. It only reads: analysing changes nothing.
Creates and corrects directly
A customer, a product, a price or a category is created or corrected on the spot, with your role's permissions, and it tells you what changed.
Prepares sensitive changes on a card
Deleting, moving money, sending messages, or changing access or billing arrives on a confirmation card. Changes that can be undone have an Undo button for 90 days.
Imports customers and files
It imports customers from Excel or CSV. It shows how many will be created, how many already exist and how many rows fail, and imports nothing until you confirm.
Bulk changes and prices
It updates prices and catalogue from a spreadsheet, a PDF or a photo, with a review before applying. Long jobs keep running in the background and you can stop them.
Respects roles and permissions
It never does more than a person's role allows. Whoever administers the account can decide which parts of the agent each role uses.
Leaves a complete audit trail
Everything it applies is recorded in the history as “Lueira Assistant (AI), on behalf of” the person who asked for it.
Shows usage limits
A ring next to the text box shows, as a percentage and with the reset time, how much of your closest limit you have used. Help stays available even if you hit the cap.
Connects with other AIs
Connect Claude, ChatGPT or another AI to your data through MCP, with read-only permissions first and OAuth authorisation.
Always says it is an AI
A permanent notice appears under the text box, and the changes it prepares are marked as generated by an AI on your behalf.
Your request, step by step
You send a request and Lueira chooses the right specialist. The specialist uses Admin MCP tools through a private channel that checks your permissions and only accesses your company’s data. Queries and simple changes can be handled directly; sensitive actions require a card that you confirm yourself. Every applied change is recorded in the history.
Only sensitive actions need confirmation. Queries do not change your data.
Step 1 of 7
You type in the panel
Your role and your company travel with every request. The agent has no access of its own to anything: it works with yours.
What Lueira Agent never does
This describes the current design. It is an AI and it can make mistakes: that is why anything important always goes through your confirmation.
- Apply a sensitive change without your confirmation.
- Confirm, cancel or undo for you.
- Do more than your role allows.
- Touch API keys, passwords, secret integration data or payment methods.
- Change the company's tax details or bank accounts.
- Delete issued invoices or run bulk deletions.
Is it safe to let an AI change my data?
It is designed to be. The agent never decides important things alone: deleting, moving money, sending messages or changing access arrive on a card that only you press, from your own session. It acts with your role's permissions, everything is logged as done by an AI on your behalf, and many changes can be undone for 90 days.
Can it delete things?
It can prepare deletions but never carry them out on its own. Each deletion arrives on a card labelled “Deletes data” and often asks you to type the name of what is being deleted. Some can be undone for 90 days; others cannot, and the card says which. It does not delete issued invoices or run bulk deletions.
The three risk labels
- Deletes data. Removes something from your account: a customer, a brand, a discount code…
- Moves money. Affects amounts: a refund, a payment, a discount or a bulk price change.
- Cannot be taken back. There is no way back from Lueira, for example sending a message to your customers.
How to make a change safely, step by step
The path is the same for almost any sensitive change.
- 1
Ask for the change
Write what you need in the chat and, if necessary, attach a spreadsheet, a PDF or a photo.
- 2
Review the card
The card shows what is going to happen: a risk label (Deletes data, Moves money or Cannot be taken back) and the current and new value.
- 3
Type the phrase if it asks for one
For some actions, the button doesn't enable until you type a phrase generated by Lueira, such as the name of what is about to be deleted.
- 4
Confirm
Press Confirm, or Confirm and apply. If you don't confirm in time, the card expires and nothing is changed.
- 5
Undo if needed
If the card shows the Undo button, you can revert the change for 90 days.
Usage limits: always as a percentage
Lueira Agent usage is measured in three windows and always shown as a percentage, with the reset time. The ring next to the text box shows how much of your closest limit you have used. If you reach the session or weekly cap, help with guides and videos stays available.
Session
It starts with your first message. It is yours alone.
Week
Your weekly limit, which resets on Mondays.
Account month
The whole team's usage, shown for reference.
How do I connect Claude or ChatGPT to Lueira?
Add the Lueira MCP server address as a custom connector in Claude, ChatGPT or another compatible AI and sign in as an administrator. On the authorisation screen you choose permissions: start with Analysis, which is read-only. An external AI does not use Lueira's confirmation cards, so grant only what is needed.
MCP server address
https://api.lueira.com/api/v1/mcp- 1
Add the connector
In your AI app, look for the custom connector (or MCP server) option and paste the address.
- 2
Sign in
Lueira takes you to its authorisation screen. Only an administrator can authorise an app.
- 3
Choose permissions
Analysis (read-only) or Operational (read and write), and by area: customers, orders, products, instructors and inventory.
- 4
Accept and check
Ask a read-only question, such as how many orders you have this week. You can revoke access in Settings > Developers.
Analysis
Read-onlyReads your data to answer questions, generate reports and analyse. It never creates or changes anything.
Operational
Read and writeAs well as reading, it can create, edit and also delete customer, product, instructor and inventory data. Orders can only be read.
Important: an external AI does not go through Lueira Agent's confirmation card. Start read-only and grant write access only for the areas that need it.
Step-by-step guide in the help centerDeveloper documentation
WhatsApp Agent: the AI that serves your customers
While Lueira Agent works for you and your team, WhatsApp Agent serves your customers: it answers questions, checks your availability, creates bookings and sends payment links, using your business's real data. When it doesn't know the answer, it leaves the conversation pending for your team.
Privacy and transparency
Lueira Agent always presents itself as an AI, not as a person. It acts with your role, its conversations are linked to your user and other people on your team can't see them. With your spreadsheets it works from a masked view. Every applied change is recorded, with the AI mark and the name of whoever asked for it.
You are talking to an AI, not a person. It can make mistakes: check anything important before you act on it.
Privacy and data in the help centerLegal information about AI
Frequently asked questions about Lueira Agent
What is Lueira Agent?
It is the artificial intelligence in the Lueira admin panel. It answers how-to questions, analyses your business data and prepares changes that you confirm. It always acts with the permissions of your role and presents itself as an AI at all times.
Is it safe to let an AI change my data?
It is designed to be: anything sensitive arrives on a card that only you confirm, the agent respects your role, everything is recorded in the history as done by an AI on your behalf, and changes that can be undone can be reverted for up to 90 days.
Can it delete things?
Only with your confirmation. It prepares the deletion on a “Deletes data” card and often asks you to type the name of what is being deleted. It does not delete issued invoices (they are voided or rectified) or run bulk deletions from a file.
Can it move money or send messages to my customers?
Never on its own. A refund or recording a payment arrives on a “Moves money” card; sending an email or WhatsApp message arrives on a “Cannot be taken back” card. Both are only executed when you confirm them yourself, from your own session, after reading what is about to happen.
What happens if my role can't do something?
Then the agent can't either. If you ask for something your role doesn't allow, it isn't applied and you will see “Your role does not allow this change. Nothing was changed.” Whoever administers the account decides what each role can use.
How do I connect Claude or ChatGPT to Lueira?
With MCP: add Lueira's server address as a custom connector in Claude or ChatGPT, sign in as an administrator and choose permissions. Start with Analysis, which is read-only. An external AI does not use Lueira's confirmation cards, so grant only what is needed.
Can I import customers or change prices from an Excel file?
Yes. It imports customers from Excel or CSV and prepares prices and catalogue changes from a spreadsheet, a PDF or a photo. It always shows you the result so you can review it first, and it applies nothing until you confirm.
How is what the agent does recorded?
Every applied change stays in the history of the item it modified, with the AI mark and the name of whoever asked for it: “Lueira Assistant (AI), on behalf of” that person. If you undo something, the history shows that you did it.
How much can I use it, and what happens if I reach the limit?
Usage is measured per session, week and month, always as a percentage and with the reset time. When you reach the session or weekly limit the chat is blocked until it resets, but the guides, videos and help questions stay available.
How is it different from WhatsApp Agent?
Lueira Agent is for you and your team, inside the admin panel. WhatsApp Agent serves your customers on WhatsApp instead: it answers their questions, checks availability, creates bookings and sends payment links, using your business's real data and your own availability.
Keep exploring
- WhatsApp Agent: 24/7 bookings on WhatsApp
- Reports and statistics
- Electronic invoicing
- Customer management
- All features
- Help center
All the guides in the Lueira Agent collection are in the help center.
See Lueira Agent work with your own data
We will show you in a 15-minute demo, using your own business case.