Terms and Conditions of Use

1. Provider identification

MALADETA STUDIO, S.L. (hereinafter, "LUEIRA") is the entity responsible for providing the online business management service under the registered trademark "LUEIRA".

• Company name: MALADETA STUDIO S.L.
• Tax ID (NIF): B02697837
• Registered office: Plaça Naua, 1, Planta 2, Módulo 8, 25538 Casau (Lleida), Spain
• Commercial Registry of Lleida: Volume 46975, Folio 78, Sheet L 32763
• Website: www.lueira.com
• Contact email: support@lueira.com

LUEIRA offers a comprehensive management platform that includes, among other features: booking and activity management, equipment rental, an online store, e-invoicing (compliant with TicketBAI and Verifactu regulations), digital check-in with a legally valid electronic signature (eIDAS), customer management (CRM), mobile apps for administrators and instructors, marketplace integration (channel manager), and an artificial intelligence assistant integrated with WhatsApp for automated management of bookings and enquiries. An up-to-date description of all available features is published at www.lueira.com.

2. Account registration and access

To access LUEIRA's services, users must be at least 14 years old and provide truthful information. Users between 14 and 18 years old are recommended to have the supervision of a parent or legal guardian. LUEIRA is not directed at children under 14; if LUEIRA detects that a user is under that age, it will cancel their account. LUEIRA may suspend or delete accounts that breach these conditions.

The user is responsible for keeping their access credentials confidential and for any activity carried out under their account.

The user must also ensure that any sub-users (employees, instructors, customers or other third parties) accessing the service through their account are aware of and accept these Terms and Conditions. The main user will be responsible for any breach committed by sub-users.

All users and sub-users must accept the Privacy Policy before using the service, by checking the corresponding box during registration. The Privacy Policy is available at www.lueira.com/en/legal/privacy.

3. Subscriptions and billing

LUEIRA offers monthly or annual subscription plans, depending on the option chosen by the user.

• Subscriptions renew automatically at the end of each period.
• The user may cancel their subscription at any time before the renewal date.
• Payments are made in advance and are non-refundable, except in the cases contemplated in section 10 (Refunds and complaints).
• In case of non-payment, access to the service will be restricted. If the non-payment is not resolved within 30 days, LUEIRA may proceed to permanently suspend the account. Data may be deleted from the active platform once this period has elapsed, without prejudice to the retention obligations set out in applicable regulations.

4. Data Processing Agreement

Because LUEIRA enables the user to process third parties' personal data, the user is required to accept the Data Processing Agreement with MALADETA STUDIO S.L., in compliance with the General Data Protection Regulation (GDPR).

• The user will be considered the data controller and LUEIRA the data processor.
• LUEIRA undertakes to implement appropriate security measures to protect personal data.
• The user must ensure they comply with applicable regulations and have the legal basis to process their customers' personal data.

Minors' data: When the user uses the platform to manage the data of minors (students, activity participants, end customers, etc.), the user, as data controller, will be solely responsible for complying with applicable data protection regulations for minors, including obtaining the consent of parents or legal guardians when required by applicable law (in Spain, article 7 of the LOPDGDD for minors under 14). LUEIRA will not assume any responsibility arising from the user's failure to comply with this obligation.

The data processing agreement will be formalized digitally upon acceptance of the terms and conditions during registration and will be considered an annex to these terms and conditions of use.

Acceptance of these Terms implies acceptance of the Data Processing Agreement (DPA) included as an Annex.

5. Changes to the service and pricing

LUEIRA reserves the right to modify the terms of use and prices, notifying users 30 days in advance.

In addition, LUEIRA may adjust the fees of its subscription plans. Any change in fees will be notified to the user by email and will apply from the next renewal of their subscription. In case of disagreement, the user may cancel their subscription without penalty.

6. Account cancellation

The user may cancel their account at any time from their profile. Once cancelled:

• Active account data will be deleted from the platform within 30 days.
• No refunds will be made for unused periods, except in the cases set out in section 10.
• Access will be maintained until the end of the already-paid billing period.

Notwithstanding the above, certain data (in particular, billing data and bank details necessary to comply with tax and accounting obligations) may be retained in blocked form for the legally established periods, without being used for any purpose other than fulfilling those obligations. Once those periods have elapsed, they will be permanently and securely deleted.

LUEIRA reserves the right to suspend accounts in case of breach of these terms.

7. Intellectual property and use of the service

The source code, graphic designs, images, photographs, sounds, animations, software, texts, and in general the elements contained on the website are protected by Spanish intellectual and industrial property legislation in favor of LUEIRA. Their use for commercial purposes is prohibited, and consequently their reproduction and/or publication, in whole or in part, as well as their computer processing, distribution, dissemination, modification, transformation or decompilation, reverse engineering, etc., are not permitted.

The user may only use the material appearing on this website for personal and private use, and its use for commercial purposes or to engage in unlawful activities is prohibited. All rights derived from intellectual property are expressly reserved by LUEIRA.

Content uploaded by the user to the LUEIRA service remains the property of the user. However, LUEIRA is granted a limited right to use such content to store and process it within the scope of the contracted service, without LUEIRA being able to use it for its own purposes other than providing the service.

8. Security and privacy

LUEIRA complies with the GDPR and guarantees that users' data is hosted on servers located within the European Economic Area.

Users may exercise their rights of access, rectification, deletion, objection, portability and restriction of processing by sending an email to rgpd@maladetastudio.com. Requests will be handled within a maximum of 1 month of receipt, in accordance with article 12 of the GDPR.

If the user considers that their rights have not been adequately addressed, they may file a complaint with the Spanish Data Protection Agency (www.aepd.es).

9. Artificial intelligence and automated decisions

LUEIRA uses artificial intelligence systems, including a conversational assistant integrated with WhatsApp, to facilitate the automated management of bookings, enquiries and payments.

The user has the right to:

• Not be subject solely to automated decisions that significantly affect them, without human intervention.
• Request at any time that their case be handled by a member of our team, by contacting us at support@lueira.com or +34 690 168 045.

The processing of data arising from the use of the AI assistant is governed by LUEIRA's Privacy Policy.

10. Refunds and complaints

Refunds will only apply in the following cases:

• Automatic renewals cancelled within 7 business days of the renewal date.
• Billing errors, provided they are reported within 14 days of the charge.

No refunds will be granted if the account has been suspended for breach of these terms.

11. Jurisdiction and dispute resolution

This agreement is governed by Spanish law. Both parties agree to submit any dispute to the exclusive jurisdiction of the courts of Vielha.

For queries or complaints, users may contact support@lueira.com.